Hilton Academy policies and procedures for international students, agents and staff are in accordance with Australian regulations and policies.


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ESOS Framework

The ESOS Framework - providing quality education and protecting your rights

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2018.

As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at

CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Hilton Academy’s CRICOS Number is 03796A, CRICOS Registration guarantees that the course and the education provider meet high standards.

The ESOS framework protects your rights, including:

Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.

Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.

The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at

The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet.

These standards cover a range of information you have a right to know and services that must be offered to you, including:

  • Orientation and access to support services to help you study and adjust to life in Australia.
  • Who the contact officer or officers is for overseas students.
  • If you can apply for course credit.
  • When your enrolment can be deferred, suspended or cancelled.
  • What your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well.
  • If attendance will be monitored for your course.
  •  A complaints and appeals process.


Your responsibilities

As an overseas student on a student visa, you have responsibilities to:

  • Satisfy your student visa conditions.
  • Maintain your Overseas Student Health Cover (OSHC) for the period of your stay.
  • Meet the terms of the written agreement with your education provider.
  • Inform your provider if you change your address.
  • Maintain satisfactory course progress.
  • If attendance is recorded for your course, follow your provider’s attendance policy, and.
  • If you are under 18, maintain your approved accommodation, support and general welfare arrangement.

The Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their website.

Follow the Student Visa Conditions link for details.

Your provider
For policies and procedures that affect you
Speak with your provider or go to your provider’s website
Department of Education
For your ESOS rights and responsibilities
Department of Home Affairs
For visa matters

Phone 131 881 in Australia

Contact the immigration office in your country.



A process to determine a student’s achievement of identified learning outcomes and may include a range of written and oral methods and practice or demonstration.

Australia‘s national policy for regulated qualifications. The AQF encompasses higher education, vocational education and training and school education. It provides for national recognition and a consistent understanding of what defines each qualification type.

The successful completion of all the academic requirements of a course of study. This includes any required attendance, assignments, examinations, assessments, dissertations, practical experience and work experience in industry. Where a combined course automatically leads to two separate awards, a course completion will only occur when the requirements of both awards have been satisfied.

A searchable database, run by the Australian Government, which lists all Australian education providers (and their courses) for people studying in Australia on student visas. The CRICOS database operates under the Education Services for Overseas Students (ESOS) legislative framework.

A process that provides students with agreed and consistent credit outcomes for completed components of a course of study based on identified equivalence in content and learning outcomes between matched courses of study.

The legal framework which governs the delivery of education to overseas students studying in Australia on a student visa. The framework sets out clear roles and responsibilities for providers of education and training to international students and complements Australia’s student visa laws. For more information visit the Department of Education’s website.

The ability of students to use the English language to make and communicate meaning in spoken and written contexts while completing their course of study.

An assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual’s application for credit.

Means a training organisation that is listed as a Registered Training Organisation on the National Register referred to in section 216 of the National Vocational Education and Training Regulator Act 2011.

Recognition that one or more accredited subjects have been achieved.

Need help?

Contact us for more information. Our experienced team is here to address any inquiries and guide you through the process with expertise and care.