SIT60322 – Advanced Diploma of Hospitality Management (Front Office)

Course Overview

This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions.

This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication

Entry Requirements
Core Units
Elective Units
Intake Dates
Pathways
Course Info
Work Placement

Entry requirements

There are no specific entry requirements as per the qualification details or training package. International students entering this course at Hilton Academy must meet the following entry requirements:

 

Age requirements

Students must be a minimum age of 18 years or above at the time of course commencement.

 

Academic Requirements

To enter this qualification, applicants should have successfully completed an Australian Year 12 (or an international secondary school year which is equivalent to Australian Year 12 with satisfactory results, OR successful completion of a recognised Foundation Studies program in Australia, OR successful completion of the international Baccalaureate Certificate, OR Successful completion of an Australian qualification of AQF level 3. An educational achievement, which is greater than any of these, is also suitable. e.g. successful completion of Australian Year 12.

 

English Language Requirements

Applicants must provide evidence of completion of the International English Language Testing system (IELTS Test), either Academic (A) or General (G) band 6 overall, or its equivalent completed within 2 years from the application date.
Or:

  • The completion of IELTS Academic or General band 5.5 and 10 weeks of ELICOS
  • The completion of IELTS Academic or General band 5.0 and 20 weeks of ELICOS

 

International students who can prove one of the following criteria are not required to demonstrate their English entry requirements as listed above:

  • A minimum five (5) years of study in English in Australia, Canada, New Zealand, Britain, America, South Africa or Ireland.
  • Being a citizen of, and a passport issued by the United Kingdom, United States of America, Canada, New Zealand or the Republic of Ireland.
  • Completed in Australia (within the past 2 years) in English a substantial component (at least 70%) of a qualification at AQF level 4 or higher.
  • Successfully completed in Australia (within the past 2 years) the Senior Secondary Certificate of Education in English.
  • Completed an ELICOS program from a CRICOS institution and achieved an upper intermediate English level or equivalent within 2 years from the application date or its equivalent.

 

DHA requirements:

Applicants must also provide documentation according to Department of Home Affair (DHA) requirements. For further information on student visa assessment level and documentation, visit Department of Home Affairs’ website at: https://www.homeaffairs.gov.au/

 

Pre-training review

All international learners will undertake a pre-training review to determine suitability for the course and student needs. The aim of the review is to identify their training needs through questions on previous education or training, relevance of the course to applicant, and relevant experience. The Pre-training review will also aim to identify any support needs and possible RPL opportunities.

Through pre-training review, learners will demonstrate that they have necessary skills to successfully complete the course.

Hilton Academy will identify any such barriers presented by learners during pre-training review and provide required support and reasonable adjustment where possible.

 

Language, Literacy and Numeracy (LLN) Assessment

All learners will be required to complete an LLN assessment prior to the commencement of the course. – it is a diagnostic process to identify if prospective student requires LLN support during study.

 

Hardware/Software requirements

Hilton Academy will provide access of computers/laptops during classroom hours, however for students to work on assessments, tasks and self-study all learners are expected to have access to a laptop or computer with windows operating system and office application like Microsoft word at their own cost.

Note: Some assessment tasks are completed using a computer and internet, and it is essential for the student to possess basic computer skills.

 

Physical requirements

Applicants will need to be physically able to carry out manual handling required to perform tasks involved while undergoing training. As part of this course learners are expected to handle complex foods – e.g., cooking of various processed or raw meats, poultry, seafood’s, dairy items, and student must keep in mind of any religious or dietary barriers to handle such foods before enrolling in this course.

Hilton Academy will identify any such barriers presented by students during pre-training review and provide required support and reasonable adjustment where possible.

 

Credit Transfer (CT)

Students in this qualification will be progressing from SIT50322 Diploma of Hospitality Management and will receive advanced standing credits as per AQF guidelines (AQF Qualifications Pathways Policy section 2.1.8) allowing them to complete this course in a shorter duration.

Students who have existing skills, knowledge and experience without a formal qualification may apply for recognition of prior learning. Duration and course fees of successful RPL candidates will be evaluated and advised based on the amount of RPL granted.

This process is outlined in Hilton Academy Student Enrolment & Induction Policy and Assessment Policy.

 

Recognition of Prior Learning (RPL)

Relates to the learning achieved outside the formal education and training system. It is an assessment process that assesses the individual’s non-formal and informal learning. This may include any combination of formal or informal training and education, work experience or general life experience to determine the extent to which that individual has achieved the required learning outcomes, competency outcomes, or standards for entry to, and/or partial or total completion of, a qualification.

To receive RPL, we assess students’ previous work, education and life experiences against recognised qualifications.

Applications for RPL must be made prior to the commencement of the course – please speak with the Student Support Officer if you wish to apply. There is a fee for consideration of RPL applications.

Core Units

14 Units
Unit Code
Unit Title
SITXFIN009
Manage finances within a budget
SITXMGT004
Monitor work operations
SITXHRM009
Lead and manage people
SITXCCS016
Develop and Manage Quality Customer Service Practices
SITXFIN010
Prepare and monitor budgets
SITXMGT005
Establish and conduct business relationship
SITXGLC002
Identify and manage legal risks and comply with law
SITXHRM010
Recruit, select and induct staff
SITXHRM012
Monitor staff performance
BSBFIN601
Manage organisational finances
SITXFIN011
Manage physical assets
SITXMPR014
Develop and implement marketing strategies
BSBOPS601
Develop and implement business plans
SITXWHS008
Establish and maintain a work health and safety system

Elective units

19 Units
Unit Code
Unit Title
SITHACS015​
Conduct night audit ​
SITXCCS019​
Prepare quotations ​
SITHACS016​
Provide accommodation reception services ​
SITTTVL004​
Sell tourism products or services​
SITHIND006​
Source and use information on the hospitality industry ​
CPPCLO3100​
Maintain cleaning storage areas ​
SITXWHS006​
Identify hazards, assess and control safety risks​
SITXFSA005​
Use hygienic practices for food safety (Group A)​
SITXINV006*​
Receive, store and maintain stock ​
SITHACS009​
Clean premises and equipment​
BSBINS401​
Analyse and present research information ​
SITHIND008​
Work effectively in hospitality service (Group B)​
BSBOPS504​
Manage business risk ​
SIRXOSM002​
Maintain ethical and professional standards when using social media and online platforms ​
SITXCRI003​
Respond to a customer in crisis ​
SITXCOM010​
Manage conflict ​
SITXHRM008​
Roster staff ​
SITXWHS007​
Implement and monitor work health and safety practices ​
SITXCCS015​
Enhance Customer Service Experiences ​
​
*Notes pre-requisite units ​
​
# Unit includes mandatory work placement component and will be covered in scheduled work placement hours at the end of each term.​

Intake Dates 2024

08th January

12nd February

08th April

13th May

08th July

12nd August

07th October

11th November

For further enquiries please enquire with our marketing team.

Qualification Pathways

After achieving the SIT60322 – Advanced Diploma of Hospitalitym (Front Office), students may choose to undertake further studies at higher education level such as Bachelor of Business.

Course Info

Face-to-face delivery:

This program will be delivered in the classroom. Practical face-to-face training will be provided in a commercial training kitchen.

 

Delivery site:

Campus Delivery: Level 6, 250 Collins Street Melbourne 3000

Practical Kitchen: Unit 4, 60 Stubbs St, Kensington VIC 3031

Work Placement Training: Location as per individual student agreement

 

Course duration:

This qualification is expected to be completed in 104 weeks. This will include 80 weeks of face-to-face training and assessment spread over 9 terms   and 24 weeks of term breaks (accumulative).

Students will also need to complete work placement as part of their course. Refer to the Training and Assessment Schedule section for further details.

If a student completes The Front of House specialisation Diploma of Hospitality management course, they will receive 26 credit transfers when transitioning to the (FOH) Advanced Diploma of Hospitality management

Work Placement

Students will be required to complete 144 hours of work placement. Hilton Academy has determined that these hours will benefit students and therefore this has been factored into delivery of the qualification. The work placement is to be completed as shown in the Training and Assessment Schedule.

Why study this course?

Employment Outcomes​
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.​
Further Study Pathway​
Potential employment options are in a range of community services management roles. Students who complete this course may wish to continue their education into Bachelor​
Hands-On Practical Training​
This program typically includes practical experiences, simulations, and work placements, allowing you to apply your skills in real-world scenarios.​
Job Roles

Potential employment options are in the hospitality and service industry as a manager, owner of a café, manager, general manager, food and beverage manager at a large hotel or resort.

Course Information

Cricos Code:
112518E
Duration:
104 weeks (inc. holidays)
Mode of Delivery:
Classroom-based
Tuition Fee:
$25,000
Enrolment Fee:
$250
Material Fee:
$1,000
Next Intake:
August 2024

Looking for answers?

Explore our FAQs section for comprehensive information on how to navigate through the application process.