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Study in Australia

During the orientation program, the following are discussed:

  • Details of internal and external support services available to assist in the transition to life and study in Australia. Such services include welfare services, accommodation services, academic and career advice, IT support, and student learning assistance, English language support and social inclusion activities.
  • Legal, emergency and health services
  • Facilities and resources
  • Organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals.
  • Any student visa conditions relating to course progress and attendance.

The enrolment form you complete will also help us to identify any support you need. Depending upon the course you are enrolling in, support needs can also be discussed during the orientation.

Student Support

Our international student support team can assist you in your transition to a new study environment at Hilton Academy and help you to make the necessary cultural adjustments. Our friendly team is trained to give you all the assistance you need. The first few weeks can be the most difficult time for students in a new and unfamiliar country. We recognize this and offer you a range of student support services. Please contact the team for a confidential discussion.

Assistance with Everyday Practical Difficulties

Overseas Student Health Cover
Visa requirements
Orientation and enrolment
Student ID cards
Application for Tax File Numbers
Resume Writing and Job skills

Advice on Course Related Matters

Policies and procedures
Learning support
Computer usage
Extracurricular activities

Referrals to other Agencies

Immigration matters
Legal matters
Specialist counselling
Health and wellbeing

Cultural Adjustments

Understanding the stages of adjustment
Strategies to ease transition to a new culture
Dealing with homesickness

Problem Solving and Decision Making

Legal issues

Personal Adjustments and Relationships

Self-help resources


Check out the links with the documentation of the Hilton Academy


Student Request Form
International Student Application Form
International Student Re-Enrolment Form
Complaints and Appeals Form
Refund Application Form
Application form for Deferral of Commencement
Application form for Change of payment plan
RPL Application Form
Student Feedback Form
Application for Suspension
Application for Withdrawal Form
Change of Student Details Form
Submission of Documentation Form
USI Consent Form
Request to Access Student Record Form
Student Counselling/Intervention Form
Amendments to Student Record Request Form
Special Consideration Request Form
Assessment Extension or Exam Deferral Request Form
Student Satisfaction Survey on Education Agent Form
Credit Transfer for Certificate III in Commercial Cookery
Credit Transfer for Certificate IV in Commercial Cookery
Credit Transfer for Diploma of Leadership and Management Form

Check out the links with the documentation of the Hilton Academy


Fees and Refund Policy
Student Enrolment Induction Policy
Critical Incident Policy
Workplace Health Safety Policy
Privacy Policy
Access, Equity Diversity Policy
Anti-discrimination & Sexual Harassment Policy
Core Skills Support and LLN Support Policy
Student Support and Welfare Services Policy
Unique Student Identifier Policy
Student Transfer Policy
Course Progress Monitoring Policy
Deferral Suspension and Cancellation Policy
Successful Completion Policy
Student Code of Conduct
Complaints and Appeals Policy
Assessment Policy

Check out the links with the documentation of the Hilton Academy

International Student Handbook
ESOS Framework

The ESOS framework – Providing Quality Education and Protecting Your Rights

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2018.

Protection for overseas students

As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Hilton Academy’s CRICOS Number is 03796A, CRICOS Registration guarantees that the course and the education provider meet high standards

Protection for overseas students

The ESOS framework protects your rights, including:

  • your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
  • your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.

The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at

The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet. These standards cover a range of information you have a right to know and services that must be offered to you, including:

  • orientation and access to support services to help you study and adjust to life in Australia
  • who the contact officer or officers is for overseas students
  • if you can apply for course credit
  • when your enrolment can be deferred, suspended or cancelled
  • what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well
  • if attendance will be monitored for your course
  • a complaints and appeals process.

Your Responsibilities


As an overseas student on a student visa, you have responsibility to:

  • satisfy your student visa conditions
  • maintain your Overseas Student Health Cover (OSHC) for the period of your stay
  • meet the terms of the written agreement with your education provider
  • inform your provider if you change your address
  • maintain satisfactory course progress
  • if attendance is recorded for your course, follow your provider’s attendance policy, and
  • if you are under 18, maintain your approved accommodation, support and general welfare arrangement

Contact Details

The Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their web site. Follow the Student Visa Conditions link for details.